A LITTLE KNOW-HOW
Beyond the Blue booking and stay informationEverything for an easier stay.
The practical details, from booking to your last morning.
AT A GLANCE
Check in from 3–9 pm; check out by 11 am
Check-in is 3–9 pm and check-out is by 11 am. The five pool suites offer swimming from 3–10 pm on arrival day, with no swimming on checkout morning. Family Kids Room, Zurich Suite, Porto Loft and Cozy Studio have no pool. Pets are not permitted; cancellation terms depend on your booking platform.
Frequently asked questions
What are the check-in and check-out times?
Check-in is from 3 pm to 9 pm and check-out is by 11 am. Please contact us in advance if you expect to arrive after 9 pm.
Does every room have a pool?
Siena, Berlin, Toulouse, Málaga and Monaco have year-round private indoor pools. Family Kids Room, Zurich Suite, Porto Loft and Cozy Studio do not have a pool.
Is there an extra charge for heated indoor pool water?
There is no additional charge for heated indoor pool water. Winter water is around 34–35°C; spring and autumn use lukewarm water, and summer uses cold water with a lukewarm option. Please check your room details.
Can we stay with children?
Yes. Infants and children must be included in your guest count. The Family Kids Room has a dedicated playroom. Baby amenities vary by room, so please enquire about anything you need before booking.
Is barbecue available?
Private barbecue areas are available in all rooms except Porto Loft. Zurich Suite is charcoal only. Request charcoal by 7 pm for Cozy Studio, or by 8 pm for the other rooms. Confirm Zurich times when booking. See each room’s fees and seasonal restrictions.
Are pets allowed?
Pets are not permitted in guest rooms. Thank you for understanding.
Are amenities and Wi-Fi provided?
Free Wi-Fi, shampoo, conditioner, body wash, hand soap, towels and a hairdryer are provided. Please bring your own toothbrush and toothpaste.
How do booking and cancellation work?
Check rates and availability for your dates on Naver Booking. Cancellation conditions depend on the platform used. Date or room changes require cancellation and rebooking, and cancellation charges may apply.
A little consideration goes a long way
- Pets and indoor smoking are not permitted. Balconies and verandas are also non-smoking.
- Please keep noise down after 10 pm out of consideration for other guests.
- Only registered guests may enter. Infants count towards occupancy. Minors must be accompanied by a guardian.
- Please wash dishes and sort rubbish before departure. Recycling is located by the parking area.
- No candles, gas burners, personal electric grills or fireworks inside the building. Do not grill meat or fish indoors.
- Do not eat on beds, move furniture or lean on balcony railings. Damage or staining may incur charges.
- Drones are not permitted on the property for privacy and safety.
Pool & playroom safety
- There is no lifeguard. Children and anyone who needs assistance must be supervised by an adult.
- Children should wear protective equipment and aqua shoes. No running, diving, pushing or rough play.
- Do not swim after drinking alcohol. Glass, food and drinks are not allowed in the pool area.
- Warm up before swimming and use the handrail. Rest for at least 10 minutes after 30 minutes in the water. Stop immediately if you feel unwell.
- The playroom is for children aged 12 and under with adult supervision. Children aged 6 and under or 110 cm and shorter must not use the slide alone.
- Keep food and glass out of the playroom. Watch for small toy choking hazards. Do not carry objects on the slide or trampoline.
Stay again. Stay a little longer.
Returning guests
2nd visit: 10% · 3rd: 15% · 4th: 20% · 5th or more: 25%
Consecutive nights
2 nights: 10% on the additional night · 3 nights: 15% on the additional 2 nights · 4 nights: 20% on the additional 3 nights · 5+ nights: 25% on additional nights
Only one discount applies, for direct bank-transfer bookings only. Contact us before booking with the reservation holder’s name and contact details.
Ask about direct bookingsBooking changes & cancellation
Cancellation and refund conditions vary by booking platform. Check the conditions before you book. Changing dates or rooms requires cancellation and rebooking, and cancellation charges may apply even when changing dates.
Refunds for direct bank-transfer bookings
Refunds are made to the payer, excluding transfer fees. These conditions apply to direct bank-transfer bookings.